Digital process safety systems promise reduced risk, improved compliance, and greater operational efficiency—but too often, those promises are never fully realized. Why do some digitalization initiatives succeed where others fail? The reality is that many implementations fail due to poor integration with existing processes, lack of user adoption, disconnected data, and a misunderstanding of the complex operational context in which these tools must function. In this session, we’ll explore the root causes of success and failure in digital process safety initiatives and what it takes to bridge the gap between software capabilities and practical outcomes.